If you’re dissatisfied with your purchase for any reason, you can return or exchange the item within 30 business days from receiving your order.
If you made your purchase using a registered account, please send your request directly from your account within 30 days from receiving your order:
• Log in to your account and click "My Orders",
• Select the order you’d like to return/exchange and click "View Order",
• Check that the information has been entered correctly and click "Request Return " in the upper right-hand corner.
Fill in the Return form that appears. Specify which item(s) you’d like to return, and whether you’d prefer a refund, an exchange, or a Store Credit to be used on future purchases.
If you made your purchase as a guest user, or without having logged in to your account, fill out and send the Return form, or email us your specific request at email@example.com within 30 days from receiving your order.
In your request, please be sure to specify: First and last name of the purchaser, the order confirmation number, and the item code(s) for the articles you wish to return.
Once we’ve received and approved your return request, Nomination will send you a confirmation email containing the Return Authorisation Number. The Return Request Approved email must be printed and included with the article(s) you are returning.
Once you’ve received the Return Authorisation Number, return your item(s) to Online Shop Customer Service - Nomination South Africa, 154 6th Street, Wynberg, GP 2090. We strongly recommend using a courier service or registered mail in order to be entitled to a refund by said provider in case of stolen or lost merchandise. Return shipping and handling costs are at your expense, and items purchased online must be shipped within 14 days from receiving the Return Authorisation Number. The 14 days will be calculated from the postmark date.
Once we’ve received the returned item(s) and confirmed that the merchandise shows no signs of use, wear, or damage, you’ll be contacted by our Customer Service Team, who will send you proof of reimbursement as soon as possible.
Returned merchandise must meet the following conditions:
- Must not be used, worn, or washed
- Must be in its original packaging with the original labels and tags attached, and include the warranty certificate and any and all original parts/accessories
- The packaging must not show any signs of wear, scratches or other damage
Nomination will not accept any returns which have not been authorised by our Customer Service Team and therefore don’t have a Return Authorisation Number.
It is not possible to return made-to-order items which were custom-made as per your request at the time of purchase.
Nomination will not accept returns that do not meet the terms and conditions outlined in our policy, including returned items which have been used or damaged.
If use or damage is found during our inspection of the returned merchandise, you may either:
- Accept a reduced refund that’s equal to the diminished value of the returned merchandise
- Accept the purchased merchandise sent back to you
Should you refuse to accept merchandise returned to you, Nomination will hold the merchandise and the amount calculated as the diminished value of the returned item(s).
Nomination will not reimburse items which are stolen or damaged during the return process.