Be advised that changing your location while shopping will remove all the contents from your shopping bag.
RETURNS & EXCHANGES
If you’re dissatisfied with your purchase for any reason, you can return or exchange the item within 30 business days from receiving your order.
During the Christmas period, any items purchased from 9.11.23 can be returned and exchanged up to and including 31.01.24.
RETURNS AND EXCHANGES PROCEDURE
If you made your purchase using a registered account, please send your request directly from your account within 30 business days from receiving your order:
• Log in to your account and click "My Orders",
• Select the order you’d like to return/exchange and click "View Order",
• Check that the information has been entered correctly and click "Request Return " in the upper right-hand corner.
Fill in the Return form that appears. Specify which item(s) you’d like to return, and whether you’d prefer a return with refund or an exchange.
If you made your purchase as a guest user, or without having logged in to your account, to exercise your right to request an authorised return you must fill out and send the Return Form, specifying the item codes for the articles you wish to return and specifying whether you’d prefer a return with refund or an exchange, or email us your specific request at firstname.lastname@example.org within 30 business days from receiving your order.
FOR BOTH REGISTERED AND UNREGISTERED USERS
Once we’ve received and approved your return request, Nomination will send you a confirmation email containing the Return Authorisation Number.
Once you’ve received the Return Authorisation Number, return your item(s) to Online Shop Customer Service - Nomination Srl, Via Fratelli Bandiera 22 - 50019 Sesto Fiorentino (FI), Italy. We strongly recommend using a courier service or registered mail in order to be entitled to a refund by said provider in case of stolen or lost merchandise. Return shipping and handling costs are at your expense, and items purchased online must be shipped within 14 days from receiving the Return Authorisation Number. The 14 days will be calculated from the postmark date.
Once we’ve received the returned item(s) and confirmed that the merchandise shows no signs of use, wear, or damage, you’ll be contacted by our Customer Service Team to confirm the details of your Return based on the option you have requested.
TERMS AND CONDITIONS
Returned merchandise must meet the following conditions:
- Must not be used, worn, or washed
- Must be in its original packaging with the original labels and tags attached, and include the warranty certificate and any and all original parts/accessories
- The packaging must not show any signs of wear, scratches or other damage.
Nomination will not accept any returns which have not been authorised by our Customer Service Team and therefore don’t have a Return Authorisation Number.
It is not possible to return made-to-order items which were custom-made as per your request at the time of purchase.
Nomination will not accept returns that do not meet the terms and conditions outlined in our policy, including returned items which have been used or damaged.
If use or damage is found during our inspection of the returned merchandise, you may either:
- Accept a reduced refund that’s equal to the diminished value of the returned merchandise
- Accept the purchased merchandise sent back to you
Should you refuse to accept merchandise returned to you, Nomination will hold the merchandise and the amount calculated as the diminished value of the returned item(s).
Nomination will not reimburse items which are stolen or damaged during the return process.